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The Graham Care Group

Digital Transformation

We have adopted the principle of Real Time Compliance Management to ensure that good standards of care are upheld to benefit our residents across every hour of the day. This is only possible through comprehensive Digital Transformation comprising of investment in digital systems and the establishment of a Support Centre to support our staff to use these systems to their full potential.

Experienced Nurse Consultant, Aubrey Sibiya, reflects on digital transformation at Graham Care

Our Digital Transformation journey may be summarised as follows:

Stage 1: Digitising care

The initial digitisation process by implementing a digital care system, mobile device systems and digital care apps:

  • Digital systems are implemented to support the provision of care, but these are yet to be integrated together.
  • A digital-led care model is an aspiration, but plans are being made to work towards this.
  • Some use of paper-based systems still exists within the home(s).

Stage 2: Joining up care

Joining up care by integrating with best in class specialists, collaborating with partners and de-risking the use of incompatible digital systems:

  • ‘Best in breed’ software providers are supporting the systems and enabling interoperability between them.
  • Data is being used to provide holistically informed decisions.
  • Management focus has gone beyond compliance to being focussed on providing much more personalised care outcomes for residents.

Stage 3: Transforming care

Transforming care through data accessibility, incisive analysis and the ability to provide predicted and preventative care:

  • This is the Care Home of the Future!
  • Data is being used to create predictive analytics and provide preventative interventions.
  • The power of combining data from numerous sources is being harnessed to fundamentally transform the provision of care.

We are now approaching the end of Stage 2 and are developing the capability to embark on Stage 3.

Digital Systems to provide real time information

We have adopted the approach of using established systems in each specialist area as follows:

  1. Care Planning & Recording: www.personcentredsoftware.com
  2. Medication Management: www.invatechhealth.com
  3. Resident Sleep & Pulse/Breathing Monitoring (when in bed):
  4. Call Bell Alerts: https://www.ensdigital.co.uk/pages/aurum-digital-nursecall and https://www.arm.uk.com/

The data from each of these systems flows into our own “data lake”.  We now have specialised data scientists working on the development of the necessary algorithms to make useful predictions and identify areas of potential risk.

Will Graham

Will Graham

Digital Transformation Manager

Support Centre

We have set up a team of staff in a Support Centre in Addlestone, Surrey. These staff have access to all of the digital systems and are set up to be in constant communication with the care staff directly to their hand-held devices. The team consists of two roles:

  1. Care Planners to undertake regular reviews of each resident’s care plan informed by the care staff in the homes, the residents and their families together with the various professionals involved.
  2. Support Assistants to:
      1. Provide system support to care staff .
      2. Co-ordinate Staff Recruitment, Supervisions & Training.
      3. Support each home’s management to co-ordinate Staff Rotas.

Support Centre Staff Job Descriptions

Support Centre Staff Job Descriptions

Person Centred Software

We use Person Centred Software (PCS) for our digital care planning and recording. Watch the following videos to see how we use PCS.

Person Centred Software

How the Relatives Gateway supported us during the Covid-19 pandemic

How the Relatives Gateway supported us during the Covid-19 pandemic

Documentation Tenfold

Documentation Tenfold

How does Person Centred Software stand out

How does Person Centred Software stand out?

Digital Technology

Digital Technology

CQC inspections

CQC inspections

Benefits of Mobile Care Monitoring

The Benefits of Mobile Care Monitoring

Contact Graham Care
Graham Care Group, Rodwell House, Row Town, Addlestone, Surrey KT15 1HH
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